• AFFILIATES  
  • Whats Happening PH  
  • Property Finder PH  
  • Car Finder PH  
  • Job Finder PH
Welcome! Sign in or Register now
Your account
Cart
Services? Find it here!
In all sections
  • In all sections
  • Real Estate
  • Automotives
  • Electronics
  • Home & Appliances
  • Fashion
  • Pets & Animals
  • Food
  • Health & Beauty Products
  • Business Opportunities
  • Jobs
  • Services
  • Others
Search

Telesales Team Leader

  • Taguig City
  • 0% positive, 0 buyer
Add to Cart
Contact Seller
  • DESCRIPTION
  • DISCUSS
Share and recommend:
  • Price
    ₱ 0
  • Date posted
    01/05/2017 (January 05, 2017)
  • Contact Number
    09178048611
  • Item ID
    131060
  • Item location
    Pasig City
  • Classification
    Jobs
  • Condition
    Not Specified
  • Warranty
    Not Specified
  • Category
    Jobs
  • Views
    586
Photo Gallery
Telesales Team Leader Telesales Team Leader
Description

Responsibilities

A suitable Telesales Team Leader will have good recent B2B experience. He or she will be confident calling B2B and will be able to negotiate at all levels. The Telesales Team Leader will have good communication skills and be comfortable with managing a team of agents as well as make cold calls themselves.
As a Telesales Team Leader the responsibilities include:
• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Writes and administers performance reviews for skill improvement.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
• Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
• Works as a member/leader of special or ongoing projects that are important to area/process improvement.
• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Perform other related duties as assigned


Minimum Qualifications:
Required Education: College level/ College Graduate of any degree

Required Experience: At least 1 to 2 years of experience in a similar call centre position
Demonstrated experience in handling complex employee issues
Proficient in relevant computer applications
IT Industry Knowledge preferred


Key Competencies: Telesales experience
Excellent communication skills across various levels in the organization
Problem Analysis and problem solving
Must have good attention to detail
Resilient and adaptable to constant changes
Flexible with work hours
Excellent leadership and mentoring skills
Must have strong business acumen and organization skills
Excellent customer service orientation and stakeholder management skills

Toyota fortuner

Discuss
Login or Register to post a comment
  • Recent owner posts

  • No messages
Scroll to top
Conceived to link buyers & sellers of brand new and second hand products online and on print, BUY & SELL Magazine and www.buyandsellph.com both remain as the country’s main source of classified advertisements, helping both buyers and sellers achieve their goals faster and more efficient.
Read about Buy & Sell
Copyright © 2019 Buy & Sell