Call Center Manager - Group villages clubs

Our grouping of companies in Europe in the tourism industry, look for people only very responsible. Our grouping is with companies of about 30 years of existence and their teams also as responsible that has built several companies that work together in this gigantic tourism industry with currently more than 700 million tourists annually in Europe.
The role
Are you a dynamic and energetic and an engaging manager, looking for a new opportunity where you can progress and affect change in a forward thinking organization?
If so, we would like to speak to you!
We are looking for a highly motivated, people focused customer services professional who is able to lead, coach and support a team of Customer Contact Agents. You must be energetic, confident and able to inspire your team to deliver a quality-focused service to both internal and external customers.
As our Customer Contact Team Manager, you will be responsible for the operational management of a team of Contact Call Center Agents as well as being tasked with identifying performance and training gaps and managing agents. You will be expected to analyse agent performance against KPI’s, provide support for agent’s individual needs, and address concerns and development needs.
You will have previous experience of leading a contact call center team, with a proven ability to deliver strong and sustainable results. You will have experience of delivering, through a contact call center team, an outstanding service to customers. You must be people focused and ready to make a difference in a fast paced and dynamic environment.
If you are the ‘next step’ manager with 1-5 years management experience working in a commercial/financial/retail setting we would be extremely interested to hear from you!!
In exchange, we offer a fun working environment, a great salary, a clear career path, and a highly supportive management team.
Job Type : Full time
Full temp salary: 100 000.00
More bonuses on goal

Send your resume to : alfredo-call-center@global-union-green-turism.org